At Comms Network we pride ourselves with our friendly, efficient and reliable IT Support Team

Why Choose us?

Unlike some other companies we like to take the time to understand how your company works and what your requirements are. This way we can ensure that you are getting the perfect package for you that not only gives you peace of mind but will fit with your system. We like to go the extra mile and ensure that you are completely happy with the level of service that we are providing you because at the end of the day, if you are happy, then so are we.

What packages do we offer?

We have a range of packages which are suited for all types of custoemrs that range from small businesses that only need support every now and then, to large corporate businesses that want complete peace of mind. All packages allows us to come in at least once a year to re-evaulate your IT System where we can give you our expert advice on which way we can adapt it to make your business run more smoothly.
Bronze Silver Gold Palladium
Telephone Support Unlimited* Unlimited* Unlimited* Unlimited*
Remote Support Unlimited* Unlimited* Unlimited* Unlimited*
Pro-Active Server Monitoring
Dedicated Support Number
Access to Support Helpdesk System
Dedicated Technical Advisor
Scheduled Maintenance Visits per Annum 1 2 4 12
Break / Fix Visits per Annum 0 10 20 Unlimited*
SLA Response Times (Business Hours) Low Priority: 0-24
Medium Priority: 0-12
High Prority: 0-8
Low Priority: 0-12
Medium Priority: 0-8
High Prority: 0-6
Low Priority: 0-8
Medium Priority: 0-6
High Prority: 0-4
Low Priority: 0-8
Medium Priority: 0-6
High Prority: 0-4

Remote Support

A large percentage of support requests can be resolved rapidly without our representatives having to set foot on your premises. Of course we understand the importance of a hands-on approach and of face-to-face meetings, but why wait for an engineer to visit if your problem can be resolved remotely?

How do we support you remotely?

We have a remote support program which allows us to login to your computer and fix the problem. This means that we can be resolving any issues on your computer within minutes.

If you would like to use this service for the first time, download the remote support program by clicking on the "Quick Support", then call one of our engineers and tell them the ID Number.

Finally you can call us and our operator will put you through to our support department where you will be able to speak to an engineer who will talk you through the next steps so we can fix your problem quickly and efficiently.

What systems do we support?

Operating System Versions
Windows Workstations XP Vista 7 8 / 8.1
Windows Servers 2000 2003 2008 2012
Linux Ubuntu CentOS RedHat Debian
BSD Open Free Net
Macintosh OS9 X
We also have a large range of experience with industry-specific applications, in industries such as insurance (Pure), recruitment (TempAid), education (SIMS.net, Frog, Fronter, Moodle).

Whatever your support requirements, even if any combination of packages and plugins you see here don't seem to fit your needs, please give us a call. We will put together a customised package just for you.
Why use us?

Unlike some other companies we like to take the time to understand how your company works and what your requirements are. This way we can ensure that you are getting the perfect package for you that not only gives you peace of mind but will fit with your system.

We like to go the extra mile and ensure that you are completely happy with the level of service that we are providing you because at the end of the day, if you are happy, then so are we.

Our Aims
  1. To combine customer focus with our 50+ years combined IT industry experience.
  2. To continually build and retain close relationships with our customers, both local business and major national organisations.
  3. To work with our customers and local community to promote IT education and understanding through training opportunities.
  4. To listen to our customers feedback and requirements in order to guarantee that the services we supply evolve along with their business.
  5. To lead through innovation, developing unique and exciting products and services with an emphasis on providing total solutions.

Contact us